Description

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Essential Functions

• Provides administration and maintenance for assigned department's application systems.
• Performs business analysis, which involves collaborating with management, staff, and internal customers to determine desired technological goals, priorities, and resources.
• Analyzes customer and business needs and utilizes technological solutions to achieve efficient and cost-effective results; modifies applications and enhances software functionality.
• Determines departmental business issues and data challenges, elicits requirements from end-users to develop functional and system design specifications.
• Works with Information Technology staff to schedule changes to production environments.
• Creates and maintains a variety of system reports, which may involve complex programming of software, databases, and/or other related systems to support the business needs of the department.
• Monitors and approves system security, updates and maintains system security records and permissions, and performs security reviews and audits as assigned.
• Serves as departmental liaison with Information Technology and other departments on specific software issues, technology coordination and projects; troubleshoots software problems, assists with scheduling and managing the phases of system and software upgrades and testing.
• Provides application design consultation; analyzes highly complex business requirements, designs and writes technical specifications.
• Assists in providing technical direction and support, including budget projections, for the assigned functional area in determining current and future software and hardware needs. May prepare and monitor a program budget or provide recommendations for the budget regarding computer equipment and systems for a department.
• Identifies and researches trends and developments and makes recommendations on software and hardware needs; works with vendors, consultants and staff and assists with the procurement, budget, and evaluation process on software and hardware related purchases for the department. Works with application vendors to support department applications to include fixes, upgrades and enhancements.
• Maintains department inventory of computer hardware/equipment and assists Information Technology with software rollouts, hardware replacement and repair and software installations; assists in prioritization, submission and implementation of requests for technology service for the assigned functional area.
• May work with Information Technology staff to perform preventative maintenance and optimization on servers and desktops used by the assigned department.
• Coordinates, schedules and performs end-user training of business systems and technologies as necessary to support the department's applications including departmental technical procedures and user guides. May conduct presentations, classroom or individualized training for departmental users in the assigned functional area on new application software; sets technology direction based on citywide standards of Information Technology.
• Develops standards and control procedures; produces training material to document business and system rules, processes and procedures.
• Develops, maintains, and updates departmental web content as assigned. Assists departmental web authors as needed.
• Provides minor computer support and assists department users in the use of equipment and software, network and/or other related technology problems.
• May assist with grant applications related to information and/or business system technology.
• Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

Knowledge of:
The assigned functional area's business processes to apply technical solutions
Computers and applicable software applications
Operating systems
Principles and practices in assigned area of responsibility
Police and Criminal Justice systems (i.e. Police Records Management Systems, Computer Aided Dispatch Systems, Public Safety Mobile Systems)
Computer networks and network safeguards, as well as proper IT security procedures
Solid understanding of computer software and hardware, networks and wireless systems
SQL language and report design
Applicable programming principles and/or languages
Database management concepts
System development processes and tools
Project management principles and practices
Analytical methods
Computerized relational databases, spreadsheets, and word processing software
Microsoft Office products and other relevant technologies

Ability to:
Analyze and understand department business workflow and computing needs
Utilize programming languages to troubleshoot and revise the software application to meet the specific business needs of the assigned functional area
Create, compose and edit written materials
Develop and deliver presentations
Develop Training/Instruct on software, hardware systems and business practices
Troubleshoot and resolve computer hardware, software, and peripheral problems
Process computer data and to format and generate reports
Design and implement systems and databases
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret a variety of instructions furnished in written, oral, diagram or schedule form
Analyze problems and make recommendations for improvements
Establish and maintain effective working relationships with employees, municipal officials, service contractors, and the public
Listen and communicate effectively with a diverse group of people including users, managers and vendors to address concerns and recommend alternatives
Make oral and written presentations of system analysis and design considerations in a clear, concise and non-technical manner using proper sentence construction and grammar
Manipulate and create data tables to troubleshoot problems or enhance data information
Comprehend and make inferences from written material

Special Requirements
Arizona Driver's License
Must obtain an Arizona Department of Public Safety Terminal Operator Certification within 6 months of hire

Physical Requirements/Working Conditions

Office setting

Benefit information is outlined here: https://www.glendaleaz.com/cms/One.aspx?portalId=15209085&pageId=15331883